Since Jack Ma mentioned at the 2016 Alibaba Cloud Conference that “there is no e-commerce in the future, only NEW RETAIL,” the concept of “NEW RETAIL” has gained immense popularity through various media outlets. Seven years have passed, and today, we can see that NEW RETAIL is not just a trend but an inevitable evolution. …
By Sean Tinney November 30, 2023 Let’s face it, nothing feels more frustrating than pouring your heart into a carefully crafted email, only to discover it’s taken an unexpected detour to your subscriber’s spam folder. It’s not as if you can send an email to your subscribers asking them to safelist you, because those emails …
How to avoid emails going to the spam folder – words to avoid and more Read More »
The Direct-to-Consumer (D2C) model is revolutionizing Malaysia’s retail sector by enabling brands to sell directly to customers, bypassing traditional retail intermediaries. This shift towards D2C commerce is driven by advancements in digital technology and evolving consumer preferences for more personalized interactions with brands. In this changing landscape, Exabytes New Retail Solution emerges as a key …
The Potential of D2C Commerce in Malaysia: Transformation with New Retail Solutions Read More »
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JOCOM found its trusted partner who solved their what was before an ongoing issue as well as proved success for their eCommerce and digital business. Malaysia’s first ever online grocery app, JOCOM, who started since 2014 as an m-commerce platform who specialises in online groceries and shopping has an aim to develop revolutionary mobile applications …
Finding A Trusted Partner To Ensure Success In Your Ecommerce Business Read More »
When you’re considering content creation or selling online with Wix, the first thing to figure out is whether the platform can produce a fully functional and attractive website. The answer may surprise you, especially with the limitations of the Wix free plan and the caveats of the paid plans. Do you clearly understand the limits …
Is Wix Free? Everything You Need To Know Before You Commit Read More »
In an era where the boundaries of trade are constantly expanding, technology emerges as a pivotal ally. Exabytes’ Alibaba services, leading this revolution in Malaysia, empower businesses to fully harness the potential of digital trade. By leveraging advanced tools and platforms with Exabytes and Alibaba, businesses can more effectively navigate the global market. A recent …
Leveraging Alibaba AI Smart Asistants (Alibaba AI生意助手) in Global Commerce Read More »
零售业的老板和品牌营销人员现在都过得挺忙的。想想现在顾客可不像过去二十年那样都集中在一处，以前只有实体店，报纸、电视和广播等。现在呢？顾客散落在各种消费平台，社交媒体，大大小小的线上社群等等。 这样一来，品牌就不仅仅需要确保自己在各种平台上被看到，还得搞懂各种数据报表，及时查看各种指标等，来确保营销费用花在刀刃上，为品牌获利。 而最近科技圈内最热门的话题莫过于 OpenAI DevDay，简单来说，最新版本的 ChatGPT 更强大了（有兴趣的话可以查看这里哦 – Introduction of GPTs ）。 既然它变得如此厉害，我们不禁要问，它如何可以确切地为零售老板和品牌行销人员所用呢？ 用 AI 来做决策 Vs 用人来做决策 考虑到这个主题相当庞大，我们将专注于AI如何提升我们的决策水平。在这之前，让我们先了解一下AI决策和人类决策之间的差异。 中国有一家专注于人工智能决策的公司，名为「第四范式」。该公司的联合创始人胡时伟最近分享了一些关于 AI (Artificial intelligence) 有趣的见解，在这里和大家一起分享 这里。 胡时伟提到，使用AI做决策相较于依赖人类，具有几个相当明显的差异： 首先，AI在决策时能够保持【永不疲倦】和【极度理性】 今天的AI在做决策时，背后依赖的是数据科学。它就像一个超级大脑，运用海量的计算单元，深度理解海量数据，并从中抽象出规律来指导行动。 这相当于同时借用了成千上万人的思维，汇聚各种信息，形成多方面的规则，然后将这种集体智慧运用到个性化服务中。用通俗的话说，就是实现了千人千面的服务。 AI 的判断力或许无法超越一位经营者 / 老板的经验和直觉，但它的强大之处在于永不疲倦，保持着永远极度理性的状态。这也是我们最值得从 AI 那里借力的优势。 关于AI的能力和优势 其次，结合互联网技术，AI可以使决策的【依据和触达】变得更加及时 想象一下，传统的管理体系之间的信息依赖于email，WhatsApp，手动更新的系统，甚至是直接电话沟通，这些都会有一定的时滞。对方可能没在看电邮，系统更新通知，或是手机等，信息传递需要花费一些时间。 但如果一个【决策点】都是AI之间在沟通，反应速度就能够缩短到几秒钟，甚至几十毫秒。 这…有这么重要吗？例子呢？ 最简单的例子就是金融系统的反欺诈。比如，如果小明想往小马骗的账号里转50万，而AI系统在转账过程中仅用了20毫秒就发现对方账户的交易、设备或地址信息有可疑之处，那么就有机会截断交易或召回款项。 再打个比方，想象在零售业退货流程。如果一个顾客提交了退货请求，而AI系统在几十毫秒内分析了历史购物数据、退货模式以及可能的滥用行为，就能及时判断是否批准退货。这种及时性不仅提升了客户满意度，还有助于零售商更高效地管理退货流程。 利用AI系统进行零售业退货流程 第三，AI的决策能力可以实现闭环进化，其迭代周期比人和人类组织都要短，可以按天甚至按分钟计算。 一个 AI 今天的决策水平还相当于 newbie 水平，但关键在于，如果它能够接触到足够庞大的数据量并进行充分训练，明天就有可能达到 tokong 的水平。这种闭环的进化过程使得AI能够在短时间内不断提升自身的决策水平，远远超过人类组织和个体的迭代周期。 这一点在零售业尤为突出，特别是在处理会员数据方面。随着时间的推移，零售商积累了大量的会员数据，这些数据包含了用户的购物偏好、行为习惯等信息。 AI系统通过分析这些数据，可以更精准地理解用户需求，实现更个性化的推荐和服务。随着时间的叠加，AI在处理零售业务时的决策水平也将不断提高，为零售商带来更多的商业机会。 综上所述，我们在比较AI和人类决策的差异时，突出了一些关键点。这并不意味着AI的决策一定胜过人类，而是强调了两者的互补性。 …
Artificial Intelligence 的潜力应用于零售业 – AI 如何成为竞争的关键要素？ Read More »
Lindsey Jonas Role: Retention and Engagement SpecialistHometown: Buffalo, New YorkBeen with InMotion Hosting since: September 2015 How did you get started in the web hosting field? I started in Human Resources (HR) as a temp at another company and then found InMotion Hosting when I joined as an HR Coordinator. What is your current role …
